🇰🇪 Kenya • Refunds & Guarantees

Refund & Auto-Credit Policy

Last Updated: October 28, 2026

Notice: In accordance with standard automated SMM platform protocols, external fiat cashouts or bank/mobile wallet withdrawals are not supported once a deposit is cleared. All deposited balances are dedicated to order placement across our verified service catalog.
1. Wallet Credit Model

When you top up your account via Safaricom M-Pesa, Airtel Money, your wallet is credited instantly in full. Funds never expire and can be deployed at any time across 2,500+ active services.

2. Automatic Wallet Refunds for Failed or Incomplete Orders

If an order encounters an API delivery error, service interruption, or link unavailability:

  • Full Automated Refund: The complete order amount is instantly credited back to your wallet balance automatically.
  • Partial Deliveries: If a 10,000 follower order delivers 7,500 before a server update, the remaining 2,500 units are refunded to your balance on a strict prorated basis.
  • You can immediately re-order using an alternative server or any other platform package.
3. 30-Day Auto-Refill Guarantee

For all packages labeled Non-Drop or Refill, our servers monitor your numbers for 30 days. Should natural platform drops occur, a single click on the Refill button triggers automated replenishment at zero cost.

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